Please feel free to contact us at anytime. You can expect a quick response for all your questions, comments and quotes requests. Use the form above or email us at
sales@thebutcherblocktop.com

Shipping:

NOTE : Additional Delivery Costs may apply if you are in a rural or remote areas. Please email us for exact shipping costs.

The shipping cost is for delivery within the 48 contiguous states. The freight service includes curbside delivery only. Please note that the delivery company is not responsible for lifting or carrying the item into your home. Therefore, we recommend that you have help available to move the item into your home.

The freight company will contact you in order to schedule a delivery date and time. Typically, there will be a four-hour timeframe for the delivery and someone must be home for the item to be delivered. If you are not present at the scheduled delivery appointment you may be subject to a "Re-delivery Fee," which must be paid before the second delivery is made.

Shipping Insurance : If optional shipping insurance is paid at the time of purchase you will be covered for any damages in transit. We will also handle all freight claims and pick up the damaged item and replace it with a new one. If you opt out of the insurance it will be the buyer's responsibility to file a claim with the shipping company and wait to get reimbursed from them.

Please inspect the package thoroughly before signing for the delivery. It is normal for packaging to show some wear; however, please carefully inspect the item for any potential damage that may have occurred during shipment. If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box), please make a note of the damage on the delivery receipt prior to signing for delivery.

Cancellations and or Returns

Once you place your order, we begin processing it immediately. For that reason, it is generally not possible to cancel an order once it has been placed. However, if you email us with a cancellation request within 24 hours of your order we will honor the request. As all of our products are handmade and all of our materials are purchased per order and immediately milled, we are not able to accept returns for any reasons other than manufacturer defect or shipping damage. In which case your item will be either repaired or replaced only.

Once materials have been milled for your project there is no cancellations or order modifications accepted. This is due to the fact that we cannot return milled wood to the supplier.

Damaged Items Although it is extremely rare, sometimes items do arrive damaged. If your item is being delivered by freight carrier, please note: you MUST immediately inspect the package for potential damage at the time of delivery. While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write PRODUCT DAMAGED on the sheet that the freight company asks you to sign, do not accept the delivery. Once you contact us, we will work together with the freight company to determine whether the item is damaged and identify the source of the damage. If it is clear that the item is in fact damaged, we will make arrangements to have the original item returned for repair or replacement. If it is determined that the item is not in fact damaged, the item will be re-delivered to the buyer at their expense.

When accepting a freight shipment, it is very important that you note any damage at the time of delivery in order to facilitate the damage claim process. When damage is noted only after the item has been accepted for delivery free and clear, you may need to file a concealed damage claim with the freight company. If, after accepting delivery, you discover concealed damage that was not apparent at the time the item was delivered, please contact us immediately so we can assist you. Please also be sure to keep all the original boxes and packaging until your damage claim is resolved. In cases where only part of your item is damaged, we may be able to send out a replacement part, although for some items that may not be possible. In cases where sending out replacement parts is not an option, we will help you file a concealed damage claim with the freight company, for full or partial compensation. All damage claims are time sensitive and must be reported no later than 7 days after the item is received. We regret that we cannot accommodate damage claims that come in more than 7 days after delivery.

If you receive a damaged item from a UPS or Fedex shipment, simply notify us within 7 days of receiving your shipment. We will send out a replacement and arrange for the damaged item to be picked up. In some cases, if only a part of the item is damaged, we may send out a replacement part. In cases where the damage can be corrected with a replacement part(s), we will not replace the item itself. We regret that we cannot accommodate damage claims that are filed more than 7 days after the item has been received. Depending on the item you've ordered and the nature of the damage, damage claims and claims for replacement items can sometimes take several weeks or more to process; therefore, should you receive a damaged item, we recommend that you place a new order for a replacement to expedite processing and delivery. When the damage claim is resolved, we will issue you a full credit for your original purchase.

Refused/Undeliverable Shipments

If you refuse a shipment due to damage, please contact us immediately to report the damage and the refusal. We will investigate if the item is damaged, investigate the reason for the damage, and submit a claim to our warehouse to have a replacement sent to you. Please do not refuse shipments for any reason other than visible damage. Please note, in the event that you refuse a shipment for any reason other than damage, you will be responsible for the original and return shipping cost, as well as a 15% restocking fee for the item you have purchased. If you refuse a freight shipment due to damage, and if it is then determined that the item is not in fact damaged, we will have the item re-delivered to you. If your item is undeliverable due to an incorrect delivery address, or if, in the case of freight shipment, the carrier cannot get in touch with you to schedule delivery, the item will be returned to the warehouse and treated as a standard return. In the case of freight delivery, if you are not available to accept delivery when your item arrives at the local freight terminal, but would like the item held at the terminal until you can accept delivery, please contact us to let us know so we can assist you in arranging a later delivery date with the freight company. Please note that in the event that the freight company needs to hold your item for more than one week after the item has arrived at the local freight terminal, you will be responsible for holding fees.

For additional questions, please email us at webadmin@thebutcherblocktop.com

Customers are responsible for the shipment charge in the event of a return. The restocking fee and original shipment charge also apply to refused shipments.